Call-center
Information leaflets about the service support patients with the numbers "hotlines" to improve the quality of medical care in all medical institutions were created patient support service set "hotlines" are common.
The activities of the Call Center are aimed at achieving the following goals:
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improving the quality and accessibility of providing information on health services;
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reducing the time and financial costs of citizens to receive medical services due to awareness and speed up the process of preparing the necessary documents.
Call Center tasks:
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provision of any reference information on health services in the health sector;
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Routing of appeals on general issues of providing medical services and, if necessary, obtaining advice from the staff of the Karaganda region Health Department;
- providing citizens with information about medical services that do not contradict the current legislation of the Ministry of Health of the Republic of Kazakhstan;
- search and offer optimal solutions to the client, in connection with the arising issue;
- providing the necessary information to the client on medical services, tariffs, procedures and shares in the healthcare system;
- "feedback" with the client in order to obtain information about the results of rendering medical services to him and his satisfaction with these services;
- respect for the confidentiality of citizens in the information provided on the cases of corruption by the leaders of medical organizations;
- ensuring the collection and processing of statistical data on applications for monitoring and quality control of the provision of medical services in the context of medical organizations
- the number of completed tasks;
- quality of the executed tasks;
- satisfaction of patients as a result of the provision of medical services;
- analytical report of the targets.